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Why you need a Technology Concierge

Your throat hurts and your fever reaches 103 degrees.  You call the doctor.

The water pipe breaks in the bathroom.  You call the plumber.

Your car is smashed. You call the insurance company.

You need to buy or rent.  You call a real estate agent.

And the list goes on and on ……….

When your computer stops working, most likely you have someone you can call for basic computer help; a family member or a local techie.  Do you get voice mail? What is their response time?

Techies do an excellent job of repairing what is broken.  But who do you call if you need to make a major purchase? In the market for a new computer or printer, or simply need advice on a new product?  Whom do you call?? Determining whether your technology supports your personal or business needs is another matter.

What you need is a Technology Concierge, someone you can call at anytime to discuss a range of issues ranging from why your computer may be sluggish, buying a new cell phone, getting an opinion about the new I-Pad, or finding out how Social Media can build your business.  Your time is important to you.  So many options to consider!

Technology plays a major role in all our lives.  Thousands of dollars are spent on equipment and services.  Making sure that you make the right decision is time consuming and requires a degree of knowledge that is beyond the average person.

For over 15 years, I have advised clients on all issues regarding their technology.  My business background uniquely qualifies me to understand your individual needs, making sure that ALL your equipment and services are both state of the art and cost efficient.

As your Technology Concierge, I can be your time saver and probably save you a considerable amount of money by just having a telephone conversation with you.  If necessary, a visit to your home or office can be scheduled to assess your needs in greater detail.  In addition, if technical assistance is necessary, I have a team of professionals that are available, in a timely manner, to handle any issues that might arise.  As your Technology Concierge, you may call me anytime; weekdays, evenings and even weekends, for advice on anything that is on your mind.

To discuss how you can have your own personal Technology Concierge, I can be reached by phone 917 921-4518 or by e-mail at

Top Reasons Why You Should Be Shopping Online

Thousands of companies, large and small, have set up online stores. Companies that have retail outlets (Bloomingdales, Costco, Target, Staples, etc.) offer specials and coupons online. Manufacturers that used to sell just to stores, now sell directly to you online.

Online only companies such as Amazon, Fresh Direct, etc, operate with no physical storefronts and little or no inventory and pass much of the savings on to you. The savings can be great.  Online buying is a time saver.

Shopping Online

Why you should be shopping online?

–  Saves time
–  Can shop any time of the day
–  Avoid large crowds
–  No checkout lines
–  Ability to comparison shop
–  Don’t have to go from store to store to find what you need
–  find things easily
–  Usually less expensive. People like to buy at wholesale
–  Possibility of Free Shipping
–  Coupons

To listen to my podcast of why you should be be shopping online, click on the link below.

Why You Should Shop Online

Planning a trip or vacation? What you need to bring with you.

More than likely, you or your family will be traveling sometime during the summer.  Whether it is a vacation or business trip, you will have to make a few decision about what type of electronic gadgets, mobile devices, computers, etc. will have to accompany your clothes.

Gone are the days when it was possible to disappear into the mountains, travel abroad or just be out of contact.  Airports are now wired, most hotels have some type of Internet access and mobile cell networks are available all over the world.

What you need to take with you depends on what degree of accessibility is important to you.  Listen to my podcast before you decide to unplug everything and stuff them in your suitcase.  You may be surprised how you can travel lightly and save money in the process.

Click here. What do you need to bring on vacation?

The new Ghost Writer. Do you need a “Cyber Assistant?”

The Internet has become the single most important tool for people and business owners to keep in touch and be heard. Whether it be blogging, tweeting, or simply maintaining a presence on Facebook and other social media sites, these tasks can become overwhelming. Today busy people are turning to freelance writers to be their “Cyber Ghosts” to write blogs and post important events, product developments and services for them. This new breed of personal assistants are bright, Internet savvy and possess excellent writing skills.

Tune in and listen.

Starting a new business? Have you thought about your technology needs?

Thinking about starting a new business? Have you recently left corporate life either by choice or the result of downsizing? If you have decided to start your own business, chances are that you have already spoken with an attorney, accountant and probably have a plan in place to finance your new venture. However, have you given any thought to a Technology Plan?  Will you be setting up a home office? As an entrepreneur, you no longer can call a support desk when something goes wrong. How about a backup and disaster strategy?

Technology is now the single most important tool you will need to support your business.  Along with a traditional business plan, here are some technology issues that you should address before you are too far along with your venture.

1. Where will your business be based? At home, business center, traditional office, etc.

2. Will you be spending most of your time in your office or on the road. Is international travel involved?

3. What type of computer(s) will be needed? What about printers, scanners, etc.?

4. How will you be accessing the Internet? If there are multiple computers, will you need a network?  Will you need to be wireless?

5. What software will you need?  Have you considered the Internet has a resource for functions such as e-mail, telephone, contact information, calendars, etc.

6. Have you thought about support and maintenance?  Although, there maybe someone on staff that is able to handle simple maintenance issues, you should consider using an outside resource to reduce the amount of system down time.  Outsourcing your technical support permits you and your employees to focus on your business.

It is possible to save thousands of dollars by addressing your technology needs in advance.


When is the last time your computer had a checkup?

Do any of these problems sound familiar?

10. It freezes

9. It takes forever to start up

8. It shuts down by itself

7. It’s too slow

6. No more sound

5. Too many pop-up ads

4. I don’t think my anti-virus program works

3. I can’t print

2. Customer service is of no help because the warranty has expired

And the #1 reason is:

1. I don’t know whether to upgrade/fix or get the latest and greatest

You probably make sure your car keeps up with its maintenance schedule. Most of you are diligent about getting an annual physical. The same should be true of your computer. Why shorten the life of your computer? Save money by extending the life of your equipment!!

Are You Risking Your Job By Using Your Office Computer for Personal Use?

Office computers are the property of the company you work for.  According to an article in the current issue of PCWorld magazine, studies show that nearly two-thirds of all small and medium sized companies monitor the activities of their computers.  It also reports that one out of four companies have fired people for “Net related misdeeds.”

What this means is that it is possible for your employer to see all your incoming and outgoing e-mails as well as maintain a history of all websites visited. Not only are they concerned about you wasting time shopping, checking the weather, etc which impacts productivity, but the possible loss of proprietary information. Many companies have established elaborate controls that forbid downloading of programs and games.

Companies have the capacity to gather information if they are displeased with an employee or they feel that they are involved in activities detrimental to the organization.  It is not uncommon to find employees  conducting job searches in the office or texting disparaging remarks about their supervisors or other co-workers.

The safest course of action is to conduct all non-related company business on your own computer.  You will never know whether or not you are the target of company scrutiny.

Oh, one last thing.  If the company has given you a cell phone or blackberry, remember it is also their property.  Buy your own cell phone for personal use.

What you need to know before you buy a new computer

Since your present computer no longer supports your needs or constant problems are driving you crazy and proving costly to repair, you have decided it is finally time to buy.  It has probably been several years since your last purchase. Now, the number of choices available are staggering.

No doubt when buying a car, you think about how you will use it, price, brand, size, etc.  You don’t just walk into a dealership and drive out with a car.  The same is true when buying a computer.  So many models!! What do all those specifications mean?

Before walking into a store, you need to think about your needs.  Here are some things to consider.

Desktop or Laptop?  First, consider that whatever your choice, for the average home user, you are not giving up functionality by choosing a laptop.  If the computer is going to be stationary, then you probably should consider a desktop:  Big screen, and larger keyboard.  If you want mobility, then you need to think about a laptop.  However, what type of laptop?

There are 3 basic types of laptops.  1) A desktop replacement – Up to a 17 inch screen, larger in size and heavier.  Not meant to carry around with you, but a good choice if you have a space problem.  2) Standard Laptop – Usually up to a 15 inch screen, portable, compact. 3) Netbook – The most popular models have 10″ inch screens.  Small keys, but the ultimate for the mobile traveler.

When selecting a laptop, you must consider screen size, keypad and weight.  Go into a store and look and feel several different types.  You must be comfortable with each of three items.  Keyboards vary by vendor; some have raised keys like  standard keyboards, while some are flat.  If you plan on taking the computer with you regularly, consider the weight of the machine.

PC or MAC? The Windows 7 operating system and MAC’s Snow Leopard operating system are now quite competitive from a performance standpoint.  The PC still has a 90% + market share, primarily because Microsoft’s focus has been on the business community.  Home users are buying more MACs every year.  PCs are far less expensive than MACs, with entry level price points in the $300 range.  You will probably have to spend a least $1,000 for an entry level MAC.

MACs are more reliable, start up quicker, have fewer maintenance issues, and so far, not prone to viruses and spyware. Plus, Apple often scores higher on surveys of customer support.  MAC  built-in software is considered excellent.

Regardless of your choice, PC or MAC, desktop or laptop, there are certain specifications that are a must.  Don’t be fooled by price as bargain prices do not always mean you are getting the best machine for your needs.  Here are some of the more important specifications to consider.

Operating System – With a PC, insist on Windows 7.  With a MAC, go with  Snow Leopard.  Most machines come with 64 bit system and will enable programs to operate faster.

Speed – You do not have to go with the fastest.  Get one level lower, you will not be able to tell the difference and save some money.

RAM – Probably the most important and least expensive component – 2 GIGs is a minimum but go with 4 GIG, if possible. The more RAM, the faster the computer operates.

Hard Drive –  At least 250 GIG and more if within your budget.

There are many other items to consider, but these are the most important.  Most computers come with built in Wi-fi for wireless networks, a video camera for video chats, and several trial programs such as Microsoft Office and an anti-virus program.  You will probably want to purchase the basic version of Microsoft Office (Word, Excel, and Powerpoint, however there are free similar programs available online.  Same with anti-virus programs, there are quite a few good ones online for free for the PC.

These are just some points to consider before you purchase your next computer.  If you are interested in a more comprehensive discussion, you may click on the link below which will take you to my Radio Program.  Click on the April 30th show.

The Net Radio Show

Phone Bill To High?

When should you use Skype? I use video conferencing with my family, whether they are here in the United States or abroad. Great to have a visit with your child in college or studying abroad. For business, using Skype from the office computer to another Skype user. No long distance charges!! FREE, FREE, FREE.

Skype is a great way to save money on your telephone bill. The service is widely used as a communication tool to reach out to friends and business associates around the world. Best of all, the program is FREE (my favorite 4 letter word!), as are many telephone calls. In addition, you are able to hold a Skype video conference with anyone in the world who has Internet access, and yes, for FREE.

Before you all flock to their website ( to download the program, there are certain things you must know about the service, what truly is free and what is not.

What is Free

1. Skype to Skype. Calls placed from your FREE Skype account to another Skype user on the computer.

2. Calls to and from any hand-held device with wi-fi capability such as an I-Phone that is within range of a wi-fi network. Not all blackberry phones have wi-fi capability. Check with your provider (Verizon, AT&T, etc.). Also check your minutes used plan.

3. Video conferencing with both parties using their Skype account.

What is Not

1. Skype calls to land-lines and mobile phones.

2. Skype calls from Mobile phones without wi-fi capability. Internet access through a cell phone carrier (Verizon, AT&T, etc.) is a different network.

Although calls using Skype to landlines and cell phones are not free, the rates are significantly lower than calling from either your landline or cell phone. For example International rates are as low as $.02 cents a minute depending on where you are calling. Calls to cell phones are usually higher but still significantly lower than standard telephone rates.

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